Direct Messages - Steam Valve Corporation ✔

Hello Greetings!, this is Vivian Li of Steam Legal Practitioners & Support Team, your steam developer, How may I help you here?

someone mass reported me

1:11 PM

my account is: pastaya

1:11 PM

Yes, I recently received the report according to our coordinator's review of the illegal activity / false accusations and kindly please link your steam profile here so that I can check it on our database.

how do i link my steam profile

Is this your steam account that connected on your discord, That currently have been false reported right? https://steamcommunity.com/id/pastaya/

Steam Community :: pastaya

i do love spaghetti ːGDEasyː

yes

1

Alright, Please standby while verifying your steam account

1:16 PM

-This account is suspected of doing Illegal Purchase(s), This account has been flagged by Steam Support for the theft of other user's Steam accounts. This activity is a violation of the Terms of Service Agreement. Account functionality will automatically be restricted after 12 hours by the time of issuing this report, If you believe you have received this message in error, please make an appeal respectively, and message me so I could help you, Ticket ref: HT-5VCR-7XMP-KDBN.

https://steamcommunity.com/id/pastaya/

Steam Community :: pastaya

i do love spaghetti ːGDEasyː

1:16 PM

And I am only here to investigate if you were really involved in the said accusation about you, there's nothing to worry about it because if you can prove that you haven't done something illegal, I'm going to remove the pending ban on your steam account. Understood?

yes

1

Alright, We moderators are not allowed to access any steam users account because that is out of our service protocol and can you provide a screenshot of your purchased history list so I can program it and scan if it's been used legally and include your name purchase history so that it will be noted down to our database and 2-3 screenshots will be fine.

how do i do that

If you're having trouble finding your purchased history, Kindly go to your steam click your name on the upper right portion and click account details and view purchased history

1:23 PM

Make sure to include your name at the top of your purchase history so that it will be noted down on the database.

i cant find it

1:24 PM

its not there

Okay before the scanning of your account steam user, may I ask you a question if it's your main account or you bought this steam account from another user

this is my own account

Alright,May i ask you a question steam user?

yes

Did you already associate your phone number on your steam account?

no

Could you please double check it, if not please connect your mobile number in your steam account.

1:30 PM

Just let me know when your done.

may i ask why exactly should i link a phone number?

1:31 PM

i already have steam guard and email 2fa

pastaya

may i ask why exactly should i link a phone number?

Yes sir, That is necessary before we start the scanning of your steam account because you can get the removing issue there on your SMS when we start to program your steam account in our Panel Databas.

if i understand correctly isnt this like telling me the status of removing my ban

1:36 PM

couldnt you email me or dm me on discord

Alright sir, kindly enter here first your email connected on steam so that we can verify if its fully verified by our panel and we can send you a verification code for the validation

can you please check on the database if you have database access, i dont feel comfortable sharing my personal email here

Alright, We are going to run your account in the validation program a few minutes from now to fully check and scan it. Kindly log out your steam account on all devices so that as soon as the program will start it won’t be cancelled.

1:42 PM

Kindly, make sure that you're all offline in any device that you are connected and do not try to log in your account. so we won't have any conflict on our Panel Database.

1:42 PM

Let me know when you are done.

i have logged out of all of my devices

Checking . . .

1:49 PM

Could you please double check your steam account and log off to your Computer/Browser because your steam account is still online in our Reputation Status.

try again i forgot i was logged on into a differnet browser window

Alright, Please give me a second while I'm scanning the report issue of your account.

1:55 PM

Kindly go to your email then right click " RESUME RECOVERY " and press copy then send here to proceed sir. An account verification link was sent to m************.***@g****.c**

1:56 PM

Don't try to click the RESUME that you can recieved so that we won't get any error conflict in our Panel Database.

i already clicked it tho

Kindly, right click " RESUME RECOVERY " and press copy then send here to proceed sir. (edited)

2:00 PM

Don't take it too long sir, Because we have a time limit in our Database Panel.

i cant right click

2:00 PM

my mouse is broken

Just click the RESUME then copy the URL then paste it here to proceed sir.

2:02 PM

it doesnt work

Just copy the URL of the top on your browser page then paste it here sir.

i said it doesnt work why would you want it